Infrastructure, Support and Backup

General Systems' computer room has passed safety and security certifications from the U.S. Government (Federal Maritime Commission; United States Information Agency); Municipal governments (City of Annapolis, MD; City of Rockville, MD; Town of Herndon, VA; Loudoun County, VA); and the Saudi Arabian government (Ministry of Finance) for use by their people, equipment and storage of data. Many commercial, retail and financial establishments have also inspected our premises/computer room and have certified us in terms of safety and security.

Tape backups are created every evening and stored off-site for up to three months. The prior night's tape is loaded onto a pre-configured server and can be back into production in less than 8 hours. The data and database format, as well as all code for the front end user interface is backed up to tape nightly.

General Systems has 30 operating servers, 20 of which operate on-site and 10 of which operate off-site along with DSL Internet and ISDN Dial-up access installed offsite for disaster recovery purposes.

A major consideration when looking to Internet enable a database is security. General Systems' network and databases are protected by a CheckPoint FW-1 dedicated device. Management of the firewall is outsourced to Internet Security Systems where CheckPoint certified engineers are available for all firewall maintenance. ISS also monitors the firewall 24 hours a day, 7 days a week, 365 days a year.

GSC Infrastructure

• State-of-the-art facilities and equipment
• Internet and Database Security
• GSC provides 24-hour, 7-day per week, 365 day monitoring, managing and maintaining of our state-of-the-art CheckPoint VPN-1 Firewall
• Data Backup and Disaster Recovery
• Secure off-site storage

Backup and Recovery
General Systems maintains daily backup tapes stored in secure offsite storage as well as real-time transaction logs on all database servers. In addition, standby database servers are in place to further reduce the time to recover from a failure. This provides our clients with multiple recovery points in case of any failure.

Support
General Systems provides full-service support to all of our clients through e-mail, DC-area telephone and our 1-800 number. Our normal hours of operation are Monday through Friday, 8a.m. until 7p.m. Eastern Time. We do, however, make special arrangements for our west coast clients, if need arises.

CALL:   703 442-8800   EMAIL GSC:

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